Profit
Unused Tickets

Unused Tickets

Ever wondered what happens to those partially or fully unused tickets? Most are forgotten, which benefits airlines — but with Trava, you can turn them into a revenue stream for your business and your customers.

Our Unused Tickets module automatically monitors all issued tickets and acts on those with potential savings. Even if the fare is non-refundable, you can still recover some taxes, adding up to significant additional revenue over time.

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We were able to process 350,000 reservations and achieve a completely touchless automation rate of 95%.
Krystyna Dahms,
Director of Ticketing, Product & Automation at Hopper
Illustration of unused airline tickets being converted into value, with tickets flowing into a wallet to represent automated recovery of refunds, taxes, and additional revenue.

Key capabilities

Automated identification and processing of unused tickets

Flexible configuration of tax recovery rules

Clear and comprehensive data visibility

Additional revenue generation and improved customer loyalty

Use cases

Monitor issued tickets continuously
Track all tickets after issuance to ensure no recovery opportunity is missed over time.
Apply flexible tax recovery rules
Configure rules based on airlines, markets, or fare types to optimize recovery processes.
Recover value from unused or partially used tickets
Automatically identify tickets eligible for refunds or tax recovery and process them without manual effort.

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Level-up your automation

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