Queue Manager
Say goodbye to time-consuming tasks and inefficient queues that drain resources and impact your profits
Schedule changes
When a schedule change is detected via a carrier queue, predefined rules assess the situation. Customers are instantly notified and can accept or decline the proposed changes. Trava then updates the reservation — by revalidating, reissuing, or refunding the ticket as needed.
Request demoWe were able to process 350,000 reservations and achieve a completely touchless automation rate of 95%.
Krystyna Dahms,
Director of Ticketing, Product & Automation at Hopper
Key capabilities
Predefined rules to identify the severity of schedule changes and differences between coupons and segments
Comprehensive historical reservation data for enhanced analysis
Detailed customer notifications with options to accept or decline suggested changes
Automated actioning of reservations based on customer response
Integration with back-office systems for internal communication
Use cases
Schedule change handling
When an airline updates a flight, Trava detects the change and applies the appropriate action automatically.
Customer decision handling
Customers receive notifications with options to accept or decline proposed changes, and Trava processes their response automatically.
End-to-end disruption resolution
From detection to ticket reissue or refund, the entire process is handled without manual intervention.
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